Privacy Policy

DUN REAL ESTATE. (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal data we collect. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the laws and regulations of the United Arab Emirates (UAE), including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

1. Scope of the Policy

This Privacy Policy applies to all personal data collected by DUN Real Estate through our website, mobile applications, physical offices, and other interactions with clients, business partners, and visitors in the UAE.

2. Personal Data We Collect

We may collect the following categories of personal data:
• Identity Information: Name, nationality, Emirates ID, passport details, and other identification documents.
• Contact Information: Phone number, email address, and physical address.
• Financial Information: Bank account details, proof of income, and credit-related data for transactions.
• Transaction Information: Records of property transactions, lease agreements, and service requests.
• Technical Data: IP address, browser type, and usage data when interacting with our online platforms.
• Other Information: Any additional data you voluntarily provide.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:
• To facilitate property sales, purchases, leases, and management.
• To verify your identity and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• To respond to inquiries and provide customer support.
• To process payments and manage contracts.
• To send notifications, updates, and marketing communications (with your consent).
• To improve our services and maintain security on our platforms.

4. Legal Basis for Processing Personal Data

We process your personal data based on:
• Consent: When you provide explicit consent for specific purposes.
• Contractual Obligations: To fulfill our agreements with you.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Legitimate Interests: To improve our services and safeguard our operations.

5. Disclosure of Personal Data

We may share your personal data with:
• Government authorities and regulators, as required by UAE laws.
• Service providers assisting in property transactions, marketing, IT, or payment processing.
• Business partners and agents involved in the services we provide.
• Legal advisors and auditors for compliance and risk management.

We will not sell, rent, or trade your personal data to third parties.

6. Data Protection and Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, or alteration. This includes secure servers, encryption, and access controls.

7. Retention of Personal Data

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable UAE laws. When no longer needed, data will be securely deleted or anonymized.

8. Your Rights

Under UAE data protection laws, you have the following rights:
• Access: To request access to your personal data.
• Correction: To update or correct inaccurate data.
• Erasure: To request deletion of your data, subject to legal requirements.
• Objection: To object to specific data processing activities.
• Data Portability: To receive your data in a structured, commonly used format.

To exercise these rights, contact us at info@dun-realestate.com

9. International Data Transfers

If your data is transferred outside the UAE, we ensure appropriate safeguards are in place to protect your information, in compliance with applicable data protection laws.

10. Cookies and Online Tracking

We use cookies to improve your experience on our website. For details about the types of cookies and how to manage them, 

11. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in laws or our practices. We will notify you of significant changes through our website or other appropriate channels.